Course Refund Policy


You can request a full refund up to 10 days after paying for access to a course or workshop provided you have not yet accessed the materials. Any request for refunds after ten days following purchase, or once you have accessed the materials, if approved, will receive a credit note which can be used towards a future Financial eLearning course. In such cases, 20% of the course fee will be charged as an administration fee.


“FeL” (Jam Media Research limited) will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you requested it.

While we make every effort to run courses as advertised, we reserve the right to change course content, assessment, dates and trainer/moderator. We also reserve the right to suspend any student who disrupts a course by his or her unacceptable behaviour.

If you have any questions please contact us at